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Sony Ericsson partnered with Technocare to support and administer parts of our warranty program across the MENA region. Technocare's strengths in systems, process management and technology enabled us to reduce warranty cost while streamlining the processes and improving management of swap stock. Through Prodigy Pro, an end-to-end logistics and commercial web based platform; our partnership has led to increased levels of satisfaction among our regional partners and customers as well as contributed to cost savings for Sony Ericsson. I have found Technocare's team to be highly committed and focused to support the delivery of Sony-Ericsson's warranty services in the marketplace
-Hakan Tengblad, Head of Customer Care, Sony Ericsson, MENA region
We believe Technocare (Motorola authorized Customer Care operation in the UAE) has established the benchmark Customer Care operation in the industry. Technocare was awarded the Excellence Award for their initiative to develop and strengthen their customer offerings by offering new value added services and complete solutions in the Technocare customer care centers across UAE. The outstanding quality of the Motorola customer care operation in the UAE is the result of a very strong relationship between Motorola and Technocare and we look forward, to continue building on this success together
-Patrick Mulligan, General Manager, Motorola Mobile Devices , MEA region
Nokia has partnered with Koohiji Group and it’s subsidiaries in Middle East region in our after sales Nokia Care business. I have always found them to be focused on excellence in customer service, with a management which is approachable, professional, and committed to partnership
-Ian Stewart, Customer Care Director, Nokia-MEA region
A happy customer is an asset for any organization. Offering high quality after sales service is critical for the success of Siemens Mobile Phones in the Middle East. Our valuable partnership with Technocare has come a long way in achieving this objective. The excellent customer care provided to Siemens customers by Technocare staff has been instrumental in building our brand image and improving our market share during the last few years
-Asim Sukhera, Vice President- Siemens Mobile Division, Middle East Region
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