Hi-Tech Customer Care solutions for Blackberry users in the UAE
Dubai, UAE - Technocare Solutions, the leading RMA, Technology and Solutions provider in the region, and Emitac Mobile Solutions, leader in the delivery, implementation and support of BlackBerry® solutions in Middle East and Africa, are announcing today the partnership for providing customer support to Blackberry smartphone users. As a result of this association, Technocare will be supporting over 120,000+ Blackberry smartphone users in the UAE.
Mustafa Rana, Head of Technical Operations at EMS said, “Technocare is the leading technology, customer care and reverse logistics support provider in the region for cellular and telecom products. Our decision to partner with Technocare comes from our complete study of its resources and capabilities for delivery. Technocare offers ISO certified quality processes and its qualified, trained engineers offer top notch services second to none. Technocare is equipped with high-tech software and other equipment making it a strong customer care ally for EMS.”
Said Pramod Kattel, General Manager of Technocare, “We are pleased to offer our Prodigy plus customer care solution to EMS. Technocare Solutions has been providing leading international vendors technology solutions and support for over 15 years in the region. Over the years, our resources have grown phenomenally to support the growth in business providing customer support to major mobile phone brands. At the same time, we have kept our benchmarks for quality service at a high level which has earned us a positive reputation in the market and bagged us the enviable contract for Blackberry smartphones with EMS.”
Blackberry customers will be regularly updated about the status of their devices through Prodigy plus, Technocare’s state-of-the-art web and SMS enabled automated tracking software platform. They can also avail of computerized self-services including device tracking and device status updates round the clock. Additionally, EMS’s Blackberry customers will experience a high level of convenience due to Technocare’s wide network of over 100 drop off / collection points offering uniform service levels across the UAE.
About Technocare- Technocare SOLUTIONS is part of the diversified Koohiji Group of Companies based in Dubai. Founded in 1998 as the first independent customer care solutions organization in the Middle East, we leverage our long-standing after sales support experience to create innovative, global service platforms and solutions that keep our customers ahead. We manage after sales and warranty support businesses for vendors in over 27 countries in the MEA region, with multi-lingual support to consumers and customers. We have integrated vendors, repair partners, logistic providers and hundreds of service collection points into our network through innovative Prodigy solutions platform. www.technocare-solutions.com
About EMS - Emitac Mobile Solutions (EMS) is a Dubai based solutions and service provider and RIM strategic channel partner focused on the delivery, implementation and support of BlackBerry® Solutions. Delivered by an experienced team of mobile professionals, EMS provides the mobile operator with sales, marketing, distribution, solution implementation and technical support services for the BlackBerry wireless platform from Research In Motion (RIM). For organizations using the BlackBerry wireless platform, EMS provides the ability to rapidly create, deploy and manage robust client-server wireless applications that reduce an organization's total cost of ownership and significantly increases the value of their mobile technology investment. EMS is the region’s first Mobile Virtual Solutions Provider (MVSP) whose services are delivered through partnerships the company has with mobile operators in the Gulf, North Africa and Eastern Europe. For more information about EMS please visit www.emsmobile.ae