Providing EMS, the distributor for blackberry devices in the MENA region, high-end web based Prodigy plus warranty support solutions (RMA) through the telecom operator and 300 retail outlets in the UAE to offer premium care services for a customer base of approx. 500,000 users in the UAE.

Supporting warranty programs through web based Prodigy pro platform for Sony Ericsson service partners in the MEA region for the service swap stock logistics management, DOA & reverse logistics activities.

Offering web based Prodigy plus warranty support solution (RMA) for the UAE market and Prodigy pro solutions for the regional partners warranty support program (spare parts management, warranty claims validation, swap stock management).

Providing web based Prodigy plus warranty support solutions (RMA) for the UAE and KSA markets linking 350 retail outlets to offer premium care solutions to customers.

Supporting L1&2 repair services through flagship Nokia care centres and offering web based Prodigy plus warranty support solutions (RMA) for 250 retail outlets, handling an average of 250,000 warranty returns yearly.

Offering web based Prodigy plus warranty support solutions (RMA) for GCC countries in the ME region. Tier 2 contact centre support for the customers in GCC countries.