Technocare is an independent customer care organization specialized in supporting Service Life Cycle Management programs of global brands in the MEA region. We provide one stop, leading edge technology and comprehensive reverse logistics solutions starting from product warranty support and RMA programs to end of life product recovery and recycling solutions.
Technocare is a part of the diversified Koohiji Group of companies established in the UAE in 1985. With operations spanning more than a decade and supporting vendors and their partners across the MEA region, Technocare is an award winning ISO 9000/14000 certified company backed by professionals with more than 15 years industry experience. Headquartered in Dubai, Technocare is driven by over 150 competent service professionals experienced in developing and deploying high-end web based technology platforms and solutions to provide end-to-end data visibility on the returned products from the origin to the final disposition.
Technocare supports vendors and their partners to make their reverse logistics process a competitive advantage allowing them to focus on their core competency of providing world class products to customers. Technocare ensures that programs rolled out for vendor partners make customer care a core differentiator as well as a revenue & margin driver with a strong focus on ROI and ROC (Return on Care). |
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