| Our People - professional enablers |
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Technocare Solutions currently employs over 125 staff with an average experience of more than 10 years in customer care, service
and logistics.
Our operational back bone for supply chain management and care solutions based in Dubai enables fast and competitive introduction
of new products across the MEA region
Our front end staff has a very high skill level with over 90% of the staff holding a university degree enabling return avoidance,
high remote fix rates, service level monitoring and intelligent short term solution finding in case service levels are endangered.
Our regional care teams maintain long standing relationships with all key partners such as vendor/manufacturers, operators,
retailers and distributors as well as business enablers such as call centers, repair partners and local logistics providers,
delivering solutions that reach the highest quality standards.
Most importantly, everyone at Technocare is committed to reach the highest level of excellence for our partners and customers and
to support their success well beyond the contractual obligations
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| Customer Care as a profit driver |
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Technocare offers end-to-end customer care solutions. Fast, efficient and predictable, our solutions are tailored to the needs of companies in the telecommunications, IT and consumer electronics industries. Our experience and capabilities lie in optimizing the entire after sales process chain, from call acceptance through repair management up to spare parts logistics.
Our web based solutions are flexible, scalable and cost-effective with a minimal roll-out lead time and lend themselves easily to any type of channel structure. Above all Technocare delivers significant value to the after sales support operation as well as convenience to retail customers thus making customer care a core differentiator and thus a revenue and margin driver
The solutions have given our vendor/manufacturer partners complete visibility and control over the post sales effort and this has resulted in significant savings on the total cost of warranty and customer support. We believe that while the cost/benefit of each solution can be measured in real time, the true value of each solution is that they are sustainable and over time can translate into revenue and margin drivers
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| We empower your success |
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Technocare’s objective of being a neutral platform for warranty services empowers your advantage on synergies and economies of scale.
We manage after sales and warranty businesses in over 27 countries in the MEA region with 52 business partners. We have integrated repair partners, logistics providers and hundreds of service points into our network
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